Política de frete

Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed, you will receive a confirmation email with shipping details.

2. Shipping Times

Estimated delivery times:

  • United Kingdom: 5–10 business days

  • Europe: 7–12 business days

  • International: 7–15 business days

Please note that these are estimates and not guaranteed.

3. Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.

We may offer:

  • Free shipping on selected products or orders

  • Promotional shipping discounts

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please allow 24–72 hours for tracking information to update.

5. Delays

We are not responsible for delays caused by:

  • Courier services

  • Customs clearance

  • High demand periods (e.g. holidays)

  • Incorrect shipping information provided by the customer

6. Incorrect Address

It is the customer’s responsibility to ensure the shipping address is correct.

If an incorrect address is provided:

  • We are not responsible for lost packages

  • Additional fees may apply for reshipping

7. Lost or Stolen Packages

Once the order has been marked as delivered, we are not responsible for lost or stolen packages.

If your package is missing, we recommend contacting your local courier.

8. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Photos of the damaged item

  • Your order number

We will review and resolve the issue accordingly.

9. Customs, Duties & Taxes

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees

  • These charges are not included in the product price or shipping cost

10. Contact Information

If you have any questions about shipping:

Email: [your email]
Business Name: [your store name]